• Disney Institute

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    Name: Disney Institute
    Date: May 9, 2017
    Time: 8:30 AM - 4:30 PM EDT
    Registration: Register Now
    Event Description:

    Disney's Approach to Business Excellence

    There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business-leadership, culture, service, brand and innovation-are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to continually grow the brand. 

    Throughout this course, you will discover insights that drive the Disney organization and practice adapting these insights to strengthen your organization to obtain the goal of long-term results.


    What You Will Learn

    • Adapt time-tested Disney business insights to assess and improve your organization.
    • Understand the power of values and vision in leadership to obtain a thriving organization.
    • Discover how customer loyalty can be established leading to sustained profitability.
    • Gain insight into how culture is strengthened in the recruitment, selection and training processes.
    • Apply tools to create systems and processes that make exceptional customer service achievable for any organization.
    • Integrate personal creativity and organizational processes to create ongoing innovation within your organization.

    Agenda

    Registration & Breakfast
    8am to 8:30am

    Leadership Excellence, Brand Experience and Employee Engagement
    8:30am to 11:30am

    Lunch
    11:30am to 12:30pm

    Quality Service and Innovation
    12:30pm to 4:30pm
     

    Who Should Attend?

    This program is designed for managers, leaders and those interested in discovering how the Disney organization drives financial results, generates repeat business, and provides a sustainable long-term competitive advantage.

    Event Sponsors:
    Location:
    Northwood University 
    Hach Gym - Hach Student Life Center
    4000 Whiting Drive
    Midland, MI 48640
    Date/Time Information:
    8:30 a.m. to 4:30 p.m.
    Breakfast & Lunch Included
    Contact Information:
    Fees/Admission:
    $250 each (Only 275 spots available) 
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