• Disney Institute

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    Name: Disney Institute
    Date: May 9, 2017
    Time: 8:30 AM - 4:30 PM EDT
    Event Description:

    To get on our waiting list, please email mfarley@macc.org

    Disney's Approach to Business Excellence

    There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business-leadership, culture, service, brand and innovation-are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to continually grow the brand. 

    Throughout this course, you will discover insights that drive the Disney organization and practice adapting these insights to strengthen your organization to obtain the goal of long-term results.

    What You Will Learn

    • Adapt time-tested Disney business insights to assess and improve your organization.
    • Understand the power of values and vision in leadership to obtain a thriving organization.
    • Discover how customer loyalty can be established leading to sustained profitability.
    • Gain insight into how culture is strengthened in the recruitment, selection and training processes.
    • Apply tools to create systems and processes that make exceptional customer service achievable for any organization.
    • Integrate personal creativity and organizational processes to create ongoing innovation within your organization.


    Registration & Breakfast
    8am to 8:30am

    Leadership Excellence, Brand Experience and Employee Engagement
    8:30am to 11:30am

    11:30am to 12:30pm

    Quality Service and Innovation
    12:30pm to 4:30pm

    Who Should Attend?

    This program is designed for managers, leaders and those interested in discovering how the Disney organization drives financial results, generates repeat business, and provides a sustainable long-term competitive advantage.

    Registration Disclosure

    "Although Disney Institute is presenting this program, the sponsor of this program, Midland Area Chamber of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program.  This includes any food and beverage offered at or in connection with this program.  Midland Area Chamber of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Midland Area Chamber of Commerce."

    This program will be presented by Disney Institute.  By registering for this program, you understand and agree that we will share your registration information with Disney Institute for its use in connection with the program including, without limitation, sending you an email requesting your participation in an optional survey as to the program.

    We will also share your information with Disney Institute so that it may send you promotional materials as to its products and services.  If you do not wish to receive promotional materials from Disney Institute as to its products and services, please contact Melissa Farley at mfarley@macc.org

    Event Sponsors:
    Northwood University 
    Hach Gym - Hach Student Life Center
    4000 Whiting Drive
    Midland, MI 48640
    Date/Time Information:
    8:30 a.m. to 4:30 p.m.
    Breakfast & Lunch Included
    Contact Information:
    $250 each (Only 275 spots available) 
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