Visiting Angels – Great Lakes Bay Receives 2020 Best of Home Care® – Leader in Excellence Award

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February 20, 2020

Media Contact: Douglas Hammond
Phone: 989-652-6435

Visiting Angels – Great Lakes Bay Receives 2020 Best of Home Care® – Leader in Excellence Award

Frankenmuth– Visiting Angels – Great Lakes Bay announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels – Great Lakes Bay is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Visiting Angels – Great Lakes Bay’s long-term dedication to excellent care and quality improvement. To qualify for this award some of Visiting Angels – Great Lakes Bay’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels – Great Lakes Bay received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels – Great Lakes Bay management team set goals to reach the highest level of excellence possible.

“To win this award 3 out of the last 4 years is really special and means a great deal to us. We are very happy that our clients are very satisfied with our services and that our caregivers are happy working for Visiting Angels,” says Doug Hammond President and Owner of Visiting Angels.

There were a total of 248 Leader in Excellence winners in the country. There were only 10 agencies in Michigan that received this award, 6 of those 10 were Visiting Angels locations.

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that Visiting Angels – Great Lakes Bay is making to provide outstanding care and employment. Visiting Angels – Great Lakes Bay has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”  

To find out more about Visiting Angels – Great Lakes Bay’s commitment to excellence, please visit or call 989-652-6435


About Visiting Angels – Great Lakes Bay
Since 2000, Visiting Angels of Frankenmuth, MI. has been providing elder care services to families throughout Bay City, Saginaw, Frankenmuth and surrounding communities in the Great Lakes Bay area. Our network of caregiving agencies is committed to providing families with the best possible in-home care services. Our commitment to you is simple. We’ll help your loved one continue to live at home and we’ll help you find peace of mind.

About Home Care Pulse
Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit
Doug Hammond, President -Owner
(989) 652-6435